Case Study

Streamlining of maintenance activities and ticketing system in a university student housing


Goal of the company

  • Streamlining the issues reporting process and the maintenance activities involving students in the continuous improvement of the facility

Main Scops features used

  • Digital Asset Creation
  • QR-code generation
  • Tickets reporting & management
  • Activities and work orders recording
  • Issues reporting & management
  • Interactive dashboards


Our client wanted to improve and streamline the management of a university residence hall with more than 300 rooms.

Before adopting Scops, all maintenance requests were reported in person at the reception or via phone. This process was not immediate for the students and, at the same time, it was not efficient for the residence managers to manually handle so many assets used daily by students in their apartments and common areas, along with associated maintenance requests.

In addition, it was impossible for facility managers to gain insight from the data to identify, for example, the most common faults or the most problematic areas of the residence hall.

Thanks to Scops, our client was able to streamline maintenance activities by digitalizing more than 3,000 assets contained within the residence hall, creating a profile for each room, air conditioner, and more. Scops has made maintenance requests smarter by creating QR codes in each room, allowing students to send reports easily and instantly.

The maintenance team can see all open tickets, assign the maintenance activities to a specific technician, and keep track of ongoing activities in a simple and intuitive way.

The maintenance team can then use the same QR-code used by the student to access the asset's data on his or her dedicated digital profile, view instruction manuals and attached technical documentation, see the history of interventions performed on the asset, and record the intervention.

All the data on faults, interventions, controls and measurements collected in the field can then be easily accessed by maintenance managers who can now check what is happening in the building through intuitive and interactive dashboards.

Scops also provides suggestions and information on asset maintenance and performance such as the most common faults, the most problematic areas of the building and the distribution of workload among maintenance workers. All this information helps them optimize building performance and simplify the maintenance intervention process.

Discover the Scops Starter Kits

You can buy or rent Starter Kits to quickly start pilot projects with a focus on Energy Monitoring,  Predictive Maintenance or Sustainability.

The Kits are Wireless, Plug & Play, non-invasive, with Standard LoRaWAN technology® and are installed in 20 minutes. They include:

  • IoT Wireless Sensors for different measurements
  • Gateway for radio data transfer to the Scops cloud
  • AI Software for Advanced Analytics and Anomaly Detection Alerts
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What our customers say about Scops

"Amazing tool"

Although in service for a very short time, it has already allowed us to: intercept plant drifts and therefore anticipate/avoid the occurrence of a severe failure on a strategic plant; identify areas of energy efficiency, and then establish specific project activities.

We particularly appreciate how simple it is to integrate Scops with company tools and how easy it is for operators to use.

Luigi G. - Plant and Maintenance Manager
"Towards a digital future driven by data"

We have found a tool to guide us in project choices, energy efficiency, plant management, and maintenance. A vital aspect is the passion, availability, and collaboration of the Quick Algorithm Team.

We have developed this software to our needs and requirements, with great design, management, and use flexibility. It suited our requests perfectly. We have developed a path to monitor the consumption and performance of our plants and digitize, manage, and monitor the maintenance performance of various assets.

"Scops in support of energy-saving"

Centralized management of all energy consumption, with anomaly detection, plant heatmap, public dashboard, simulation of future consumption, etc. High level of user support, both during the implementation phase and subsequently.

A new approach to the use of data, automation of time-consuming operations, user satisfaction, and tangible benefits obtained quickly.

We centralized different sources in one software.

Silvia C. - ICT
"Scops - the owl guarding energy consumption"

The experience is very positive, especially concerning the continuous assistance and support of the developer team for implementing the platform and its constant integration with new functions.

The software integrates essential functions to comply with the regulatory framework regarding collecting and classifying energy data with advanced artificial intelligence functions that have accelerated and improved the energy management system.

With Scops, we centralized different data sources in one platform, customized to specific needs. We used algorithms to forecast and manage consumption.

Alessandro L. - Energy Manager
"Scops, an effective tool"

We have been able to use the product on different channels and have always found excellent results. This is why I also recommended its use to the company's international teams.

The product is easy to use, has all the features my company requires, and is constantly evolving. Furthermore, customer support is highly professional, helpful, and efficient.

Claudia C. - Communication manager

Learn about other applications

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Start with the Rental Kit

Scops accelerates companies' journey towards becoming data-driven, making it five times faster. The wireless, plug-and-play, and non-invasive Scops kits can be installed in just 20 minutes. They encompass the entire data pipeline, from IoT measurements to AI-powered Data Analysis and visualization on automated dashboards.

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